Free & Easy Free return shipping label in every box 365 Days Exchange or Store Credit 90 Days Full Refund
To print out a return label, or to request an exchange or store credit, go to the Returns Page. If you have the return shipping label that came with your order, you don't need to print out a new one.
If the return is received within 90 days of purchase, we'll refund to whatever payment method you used. Returns that arrive after 90 days but before 365 days will be refunded to store credit, or are eligible for an exchange.
Any item marked as “Final Sale” cannot be returned or exchanged. See our Final Sale FAQ for details.
We are not able to provide prepaid shipping labels for international returns. As a result, international customers are responsible for return shipping. If you need an exchange, we will be happy to cover the cost of shipping the new item to you.
- Select your desired return method (refund, exchange, or store credit) on our Returns Page.
- Pack up the items in the box, and be sure to include the packing slip that came with the order, or a note indicating the order number.
- Use UPS if possible, note on the commercial invoice that the package is a RETURN, and include the tracking number from the original order as a reference for the return (if you still have it).
- For the package's value, use the price paid for the item(s) you're returning; this should match up with the invoiced price on the original order.
Mail the package to our warehouse at the address below:
BONOBOS INC 66 Saratoga Blvd.
Devens, MA 01434
You have 90 days to return an item for full credit if you used a credit card (60 days if you used PayPal), and up to a year for store credit refunds or exchanges.
Return packages generally take up to ten business days to be processed by our warehouse and refunded by the Ninjas. For more details, here's a timeline:
- 1 - 6 business days for shipping the return via back to our warehouse in MA
- 3 business days for processing the items at the warehouse and refunding the order
- We'll send you an email notifying you of either your refund or your exchange order being placed
Just a heads up here, credit card refunds take 3-5 business days to appear on your statement from the time they're processed. Store credit refunds are processed immediately once the item is scanned into the system by the warehouse.
If you think your return has taken longer than expected, contact the Ninjas with your order number and the items you returned and we will look into it for you ASAP.
Our Standard Fit shirts are trimmer than most button-ups on the market, and our Slim Fits are a bit more tailored than that.
As a general rule, go with your normal t-shirt size (either at Bonobos or other brands). If you're skinnier than most guys, get the Slim Fit. If you're comparing to your measured chest size (measure at the biggest part of your chest), the chest of your shirt should be between 2 and 6 inches larger than your body.
Slim v Standard - Overview of the difference, though the measurements listed will vary. Tall shirts will measure 2" longer in the sleeves and 2.5" longer through the body.
We've corrected the bunching in the waist that's typical with most men’s pants. Our chinos feature a proprietary curved waistband that follows the natural shape of your body. As a result, our pants never ride too high or too low - they sit just where they should.
Even better, our pants have a fitted style through the seat, giving you a much sleeker look. We've developed patterns for our polos, dress shirts and jackets that are cut just right for most men — not too tight, not too baggy. Gone are the days of choosing between something boxy but comfortable or fitted but constricting.
We generally advise you to go down a size from what you would normally buy in other brands as our pants fit a little larger. For example, if you typically wear a 31" waist in other brands, order a size 30" waist in Bonobos pants and jeans. If you're normally between sizes, our hunch is that you should order the smaller one. We only offer even inseams right now, but we would recommend going with your normal inseam or one longer (so you can get them hemmed).
You should be the same size across most Bonobos styles, but feel free to reach out to the Ninjas if you need recommendations!
Absolutely! We currently have 8 Guideshops in the following locations: NYC Headquarters (Flatiron), NYC Soho, Boston, DC, Bethesda, Chicago, San Francisco and Austin. You can learn more and make an appointment on our Guideshop page.
We're also in more than 70 Nordstrom locations across the country. Check out the list on our Nordstrom page.
Most Bonobos products are seasonal. A few basic pants and shirts are part of our “core collection” made year-round, but the more colorful, unique items tend to be limited or one-time runs. Occasionally, we’ll restock seasonal items based on customer demand. Typically though, seasonal items come back around in a similar color or pattern the following year.
Our partner brand [non-Bonobos] items are also mostly available for a limited time. Once they're gone, they're gone.
If an item is on the Sale page - we will not be restocking it.
Tall shirts are longer in the arms and the body than our regular shirts. In the chest and waist we keep the great not-so-boxy Bonobos fit, and simply add 2 inches to the sleeves and 2.5 inches to the body length.
If you're taller than most guys or you find that you often have trouble finding a shirt that's long enough without being too big on your chest and waist, the tall shirt could be a great fit for you.
Ninjas are adept, fast, and efficient. We aim to combine their highly-desirable skillset with positive energy to provide the best customer service experience you've ever had. Besides, is "representative" really a friendlier title?
If your order is placed before 4:30pm ET on a weekday (or 3pm ET for UPS Overnight orders), we'll do our best to ship it out that same day. If your order is placed any later on a weekday, or if your order is placed on a weekend, we'll ship it out the next business day.
Orders under $275: Free UPS Ground Shipping Orders over $275: Free UPS 2-Day Air [unless Ground is equally fast or faster]
In areas where free next day Ground is not available (outside the Northeast), either 2-Day Air or Overnight shipping can be selected for $15 or $25, respectively. Overnight orders will arrive the business day after they are shipped.
Typically, UPS Ground arrives in 1 business day to the Northeast, and in 2-5 business days for the rest of the country. Not sure when UPS ground shipping will reach your location? Click here and input the zip code 01434 to find out! You can also get text message notifications about your package's status so you're always in the know - just click here to see how.
It's pretty rare, but sometimes there are shipping delays up to a full business day due to a backlog at the warehouse. If this happens, we make sure to adjust the expected delivery date listed in checkout so you know ahead of time.
Please note that this only applies to orders within the US. Click here for information on International orders.
If you're an existing customer (i.e. you've made a purchase online with us), you are eligible to refer your friends through our Referral Page! Our referral promotions do change throughout the year, so be sure to reference the on-going promotion prior to referring friends. Just a heads up, you can only refer friends who have never placed an order with Bonobos before - they have to be a totally new customer.
When you send your friends the referral link, they'll be able to click on it and receive a specific code which can be applied in the shopping cart before checking. Once the Ninjas process the referral, you'll get store credit in your account. It's a win-win!
It takes a couple days after your friend's order has been placed for us to process the referral. So hang tight and we'll get to it - it shouldn't take more than 7 days.
Use the Referral Page to easily email friends your unique referral link or share it on Facebook and Twitter. Spread the Bonobos love!