Free & Easy Free return shipping label in every box 365 Days Exchange or Store Credit 90 Days Full Refund
To print out a return label, go to Recent Orders in My Account. If you have the return shipping label that came with your order, you don't need to print out a new one.
If you need a new size, fit, or color, the fastest and easiest thing to do is return the original item for a full refund and place a new order. Alternatively, contact the Ninjas for help.
If the return is received within 90 days of purchase, we'll refund to whatever payment method you used. Returns that arrive after 90 days but before 365 days will be refunded to store credit, or are eligible for an exchange.
Any item marked as "Final Sale" cannot be returned or exchanged. See our Final Sale FAQ for details.
We are not able to provide prepaid shipping labels for international returns. As a result, international customers are responsible for return shipping. If you need an exchange, we will be happy to cover the cost of shipping the new item to you.
- Pack up the items in the box, and be sure to include the packing slip that came with the order, or a note indicating the order number.
- Use UPS if possible, note on the commercial invoice that the package is a RETURN, and include the tracking number from the original order as a reference for the return (if you still have it).
- For the package's value, use the price paid for the item(s) you're returning; this should match up with the invoiced price on the original order.
Mail the package to our warehouse at the address below:
66 Saratoga Blvd.
Devens, MA 01434
You have 90 days to return an item for full credit if you used a credit card (60 days if you used PayPal), and up to a year for store credit refunds or exchanges.
While exchanges are shipped immediately (upon contacting the ninjas), refunds can take 3-5 business days to appear on your statement from the time the package is processed at our warehouse in Massachusetts. See map below for estimated return shipping times.
You will receive a confirmation email once your refund has been submitted.
If you think your return has taken longer than expected, contact the Ninjas with your order number and the items you returned and we will look into it for you ASAP.
The fastest and easiest option is to place a new order for the size or style that you need. Then, send back the original item with the prepaid shipping label that came with your order and, by default, we'll refund you in your original form of payment. If you received a discount on your original order, or you want to make sure you're getting a credit card or store credit refund, contact our ninjas before placing the new order.
Another option, is to formally request an exchange with our ninjas via phone or email. The exchange will ship immediately, and our system will automatically charge your credit card should the original item not be returned within 14 days of the exchange request.
*Please note that there is a 90 day window to refund credit card purchases and you'll have 365 days to return an item for an exchange or store credit.
Our Standard Fit shirts are trimmer than most button-ups on the market, and our Slim Fits are a bit more tailored than that.
As a general rule, go with your normal t-shirt size (either at Bonobos or other brands). If you're skinnier than most guys, get the Slim Fit. If you're comparing to your measured chest size (measure at the biggest part of your chest), the chest of your shirt should be between 2 and 6 inches larger than your body.
Slim v Standard - Overview of the difference, though the measurements listed will vary. Tall shirts will measure 2" longer in the sleeves and 2.5" longer through the body.
We've corrected the bunching in the waist that's typical with most men’s pants. Our chinos feature a proprietary curved waistband that follows the natural shape of your body. As a result, our pants never ride too high or too low - they sit just where they should.
Even better, our pants have a fitted style through the seat, giving you a much sleeker look. We've developed patterns for our polos, dress shirts and jackets that are cut just right for most men — not too tight, not too baggy. Gone are the days of choosing between something boxy but comfortable or fitted but constricting.
We generally advise you to go down a size from what you would normally buy in other brands as our pants fit a little larger. For example, if you typically wear a 31" waist in other brands, order a size 30" waist in Bonobos pants and jeans. If you're normally between sizes, our hunch is that you should order the smaller one. We only offer even inseams right now, but we would recommend going with your normal inseam or one longer (so you can get them hemmed).
You should be the same size across most Bonobos styles, but feel free to reach out to the Ninjas if you need recommendations!
Absolutely! We currently have 10 Guideshops in the following locations: NYC Headquarters (Flatiron), NYC Soho, Boston, Washington DC, Bethesda, Chicago, San Francisco, Austin, Dallas, and Los Angeles. You can learn more and make an appointment on our Guideshop page.
We're also in more than 118 Nordstrom locations across the country.
Most Bonobos products are seasonal. A few basic pants and shirts are part of our “core collection” made year-round, but the more colorful, unique items tend to be limited or one-time runs. Occasionally, we’ll restock seasonal items based on customer demand. Typically though, seasonal items come back around in a similar color or pattern the following year.
Our partner brand [non-Bonobos] items are also mostly available for a limited time. Once they're gone, they're gone.
If an item is on the Sale page - we will not be restocking it.
The Slim Straight fit is a redesign of our standard Straight Leg fit and gives a slimmer, more tailored (but not skinny) look. The main difference is below the knee, where the Slim Straight fit tapers a little. Above the knee, the Straight Leg and Boot cut are identical, but the Slim Straight is a little slimmer.
The rise on our pants is a midrise, and is the same across the Slim Straight, the Straight Leg, and the Boot Cut fits.
The thigh and knee measurements are slightly smaller on the Slim Straight fit versus the Straight Leg and Boot Cut fits.
The Straight Leg fit goes straight down from the knee to the ankle rather than flaring out or tapering in. The Slim Straight pant is tapered about 1-1.5 inches in comparison to the Straight Leg. Boot Cut flares out about two inches at the leg opening compared to the Straight Leg.
Tall shirts are longer in the arms and the body than our regular shirts. In the chest and waist we keep the great not-so-boxy Bonobos fit, and simply add 2 inches to the sleeves and 2.5 inches to the body length.
If you're taller than most guys or you find that you often have trouble finding a shirt that's long enough without being too big on your chest and waist, the tall shirt could be a great fit for you.
Ninjas are adept, fast, and efficient. We aim to combine their highly-desirable skillset with positive energy to provide the best customer service experience you've ever had. Besides, is "representative" really a friendlier title?
Orders placed before 4pm ET with UPS Ground or 2 Day shipping speeds, or before 12pm ET as Overnight shipments will be picked up by UPS that day. This is how long it usually takes to fulfill orders, so please note that on busy sale days -- orders can take a bit longer to get out the door of our warehouse.
If your order is going out UPS Ground, here is a handy picture that will show you how many business days it should take!
All domestic orders go out with free UPS Ground as the shipping speed. If your order is over $275 -- it will automatically be upgraded to 2 Day shipping. If you do not qualify for a free upgrade, you can always pay extra to upgrade the shipping speed. It costs $15 for 2 Day Shipping and $25 for an Overnight upgrade.
A quick but important note about orders placed after our last UPS pickup on Friday: Orders placed on a Friday after 12pm ET with an Overnight upgrade, or 4pm for UPS Ground or 2 Day will not get picked up by UPS until Monday. This may give you the feeling your order is taking way longer than normal, but it's simply that we missed the window of opportunity for UPS to get your package before the weekend began.
Please note that this only applies to orders within the US. Click here for information on International orders.