Free & Easy Free return shipping label in every box 365 Days Exchange or Store Credit 90 Days Full Refund
To print out a return label, go to Recent Orders in My Account. If you have the return shipping label that came with your order, you don't need to print out a new one.
If you need a new size, fit, or color, the fastest and easiest thing to do is return the original item for a full refund and place a new order. Alternatively, contact the Ninjas for help.
If the return is received within 90 days of purchase, we'll refund to whatever payment method you used. Returns that arrive after 90 days but before 365 days will be refunded to store credit, or are eligible for an exchange.
Any item marked as "Final Sale" cannot be returned or exchanged. See our Final Sale FAQ for details.
The fastest and easiest option is to place a new order for the size or style that you need. Then, send back the original item with the prepaid shipping label that came with your order and, by default, we'll refund you in your original form of payment. If you received a discount on your original order, or you want to make sure you're getting a credit card or store credit refund, contact our ninjas before placing the new order.
Another option, is to formally request an exchange with our ninjas via phone or email. The exchange will ship immediately, and our system will automatically charge your credit card should the original item not be returned within 14 days of the exchange request.
*Please note that there is a 90 day window to refund credit card purchases and you'll have 365 days to return an item for an exchange or store credit.
Exchanges are shipped immediately once requested. Refunds can take up to 14 days. The package will take up to 5 business days to arrive at the warehouse in Massachusetts, up to 3 business days to be processed once received, and a few more days for your bank to process the refund (if it's going to your card). See map below for estimated return shipping times.
You will receive a confirmation email once your refund has been submitted.
We are not able to provide prepaid shipping labels for international returns. As a result, international customers are responsible for return shipping.
- Pack up the items in the box, and be sure to include the packing slip that came with the order, or a note indicating the order number.
- Use UPS if possible, note on the commercial invoice that the package is a RETURN, and include the tracking number from the original order as a reference for the return (if you still have it).
- For the package's value, use the price paid for the item(s) you're returning; this should match up with the invoiced price on the original order.
Mail the package to our warehouse at the address below:
66 Saratoga Blvd.
Devens, MA 01434
You have 90 days to return an item for full credit if you used a credit card (60 days if you used PayPal), and up to a year for store credit refunds or exchanges.
Please note that we ARE NOT able to ship internationally at this time. We are working on our new site to get this up and running soon! Thanks for bearing with us.
We offer three fits in our shirts: Standard, Slim, and Tailored Slim. We also offer Tall and Slim Tall sizes in our Casual Shirts. As a general rule, go with your normal t-shirt size (either at Bonobos or other brands). If you're skinnier than most guys, get the Slim Fit or Tailored Slim. If you're taller than most guys, get the Tall fit where available.
Standard: Slimmer than your average shirt. Not too boxy but not too slim.
Slim: A little narrower in the chest and waist than Standard for a bit snugger feel.
Tailored Slim: Our slimmest fit. It's pretty tapered and tailored.
We offer four different fits in our pants: Straight Leg, Boot Cut, Slim Straight, and Slim Tailored (please note that not all pants are available in all fits). We recommend ordering your normal size in our pants. If you’re in between sizes, order the smaller size.
Here's some information on the difference between those fits: Straight Leg: These are our classic fit. There's some room in the thighs, perfect if you've got a more muscular build. The leg opening is straight down from the knee.
Leg opening for a Straight Leg size 32: 16.75”
Boot Cut: The same in the seat and thigh as the Straight Leg pants. The leg opening flares out slightly from the knee. Leg opening for a Boot Cut size 32: 19”
Slim Straight: Similar to our Straight Leg, but a little slimmer. They are slightly more fitted through the seat and are half an inch slimmer through the thigh. They taper in from the knee down to the leg opening.
Leg opening for a Slim Straight size 32: 15.5”
Slim Tailored: More fitted through the seat than the Slim Straight pants, one inch slimmer in the thigh, and even slimmer through the leg. The rise is a little shorter, so they sit a bit lower on the hips. Additionally, the waist runs a little larger because of the tailored fit.
Leg opening for a Slim Tailored size 32: 14”
We generally recommend order your normal size. If you’re sometimes in between sizes, order the smaller size. Please note that we only offer even inseams in our pants. If you’re an odd inseam, we recommend ordering a longer inseam and hemming the pants.
Absolutely! We currently have 10 Guideshops in the following locations: NYC Headquarters (Flatiron), NYC Soho, Boston, Washington DC, Bethesda, Chicago, San Francisco, Austin, Dallas, and Los Angeles. You can learn more and make an appointment on our Guideshop page.
We're also in more than 118 Nordstrom locations across the country.
Most Bonobos products are seasonal. A few basic pants and shirts are part of our “core collection” made year-round, but the more colorful, unique items tend to be limited or one-time runs. Occasionally, we’ll restock seasonal items based on customer demand. Typically though, seasonal items come back around in a similar color or pattern the following year.
Our partner brand [non-Bonobos] items are also mostly available for a limited time. Once they're gone, they're gone.
If an item is on the Sale page - we will not be restocking it.
Tall shirts are longer in the arms and the body than our regular shirts. In the chest and waist we keep the great not-so-boxy Bonobos fit, and simply add 2 inches to the sleeves and 2.5 inches to the body length.
If you're taller than most guys or you find that you often have trouble finding a shirt that's long enough without being too big on your chest and waist, the tall shirt could be a great fit for you.
We very rarely have customers on hold, and we have no menus to get through. Call 877-294-7737 and get a Ninja in a couple of rings, email us at email@example.com, or live chat us if you see that we're available.
Ninjas are typically on duty:
Monday-Thursday: 7am-Midnight EST
Friday: 9am-6pm EST
Saturday: 10am-7pm EST
Sunday: 10am-Midnight EST
On occasion we have to turn our phones off for one reason or another. Leave us a voicemail and we'll get back to you straight away.
Ninjas are adept, fast, and efficient. We aim to combine their highly-desirable skill set with positive energy to provide the best customer service experience you've ever had. Besides, is "representative" really a friendlier title?
Orders placed before 4pm ET with UPS Ground or 2 Day shipping speeds will be picked up by UPS that day. This is how long it usually takes to fulfill orders, so please note that on busy sale days -- orders can take a bit longer to get out the door of our warehouse.
If your order is going out UPS Ground, here is a handy picture that will show you how many business days it should take!
All domestic orders go out with free UPS Ground as the shipping speed. If you live outside a free 1- or 2-business day shipping zone, you can always upgrade to 2-Day Shipping for $15.
A quick but important note about orders placed after our last UPS pickup on Friday: Orders placed on a Friday after 4pm ET will leave our warehouse on Monday.
Our Warehouse is lightening fast at fulfilling orders -- which can make it a bit tricky to cancel or modify an order before it completes. The window to make changes to an order is anywhere between 30 minutes and roughly 3 hours, which is the time it takes to put together your order and slap a UPS label on it. A phone call is best when handling time sensitive matters, so give us a ring at 1-877-294-7737.
A quick note about modifying your order:
We only have the ability to cancel orders through our warehouse, so we will have to cancel and replace your order to make changes. If you are simply adding items to your order, we suggest just placing a new order. UPS Ground shipping for domestic orders is always free!