Free & Easy Free return shipping label in every box 365 Days Exchange or Store Credit 90 Days Full Refund
To print out a return label, go to Recent Orders in My Account. If you have the return shipping label that came with your order, you don't need to print out a new one.
Need an exchange? For a new size or fit, go to My Account, find the correct order, and select "exchange". This option is only available for a different size or fit. If you need a new color or want a completely different item, it's best to return the original item for a full refund and place a new order. All exchange requests are shipped immediately. You have 14 days from the exchange request date to return the original item. If we don't receive your return by then, we will charge your card the full price of the new item.
If the return is received within 90 days of purchase, we'll refund to whatever payment method you used. Returns that arrive after 90 days but before 365 days will be refunded to store credit, or are eligible for an exchange.
Any item marked as "Final Sale" cannot be returned or exchanged. See our Final Sale FAQ for details.
Please note that we will not accept returns for items purchased at any third party retailer (Nordstrom, Trunk Club, Belk...etc.). We recommend getting in touch with them directly if you have any questions or concerns.
Furthermore, we consider items that have been altered as ineligible for return. This includes damaged items that have been altered but are still within our return policy.
Go to My Account, find the correct order you'd like to exchange, and select "exchange". From there, you can request an exchange for a new fit or size. Once you've completed the request, the new item will ship out immediately without an additional charge to your card.
Please note that you have 14 days to return the item you no longer want. After that 14 day period, if we don't receive any item(s) back, we will charge your card full price for the item which you requested in the exchange.
Additionally, you can simply place a new order for the size or style that you need, then send back the original item with the prepaid shipping label that came with your order. We'll refund you in your original form of payment.
*Please note that there is a 90 day window to refund credit card purchases and you'll have 365 days to return an item for an exchange or store credit.
Exchanges are shipped immediately once requested. Refunds can take up to 14 days. The package will take up to 5 business days to arrive at the warehouse in Massachusetts, up to 3 business days to be processed once received, and a few more days for your bank to process the refund (if it's going to your card). See map below for estimated return shipping times.
You will receive a confirmation email once your refund has been submitted.
Final Sale items are deeply discounted and cannot be returned or exchanged. An item purchased on Final Sale that is not the right size, color or fit, is not eligible for returns or exchanges. Final Sale items include all items currently on our sale page. If an item is discounted, it is considered Final Sale.
It's Easy! First, fill out our Gift Return form by clicking here. Once the Ninjas receive your submission we'll be in touch with the next steps in returning your gift. You'll have the option to either receive a store credit to your Bonobos account, or have the original purchaser refunded.
Typically it takes 1-3 business days for the Ninjas to get back, so just keep an eye out for their email after submitting your request!
We are not able to provide prepaid shipping labels for international returns. As a result, international customers are responsible for return shipping.
- Pack up the items in the box, and be sure to include the packing slip that came with the order, or a note indicating the order number.
- Use UPS if possible, note on the commercial invoice that the package is a RETURN, and include the tracking number from the original order as a reference for the return (if you still have it).
- For the package's value, use the price paid for the item(s) you're returning; this should match up with the invoiced price on the original order.
Mail the package to our warehouse at the address below:
66 Saratoga Blvd.
Devens, MA 01434
You have 90 days to return an item for full credit if you used a credit card, and up to a year for store credit refunds or exchanges.
Please note that we ARE NOT able to ship internationally at this time. We are working on our new site to get this up and running soon! Thanks for bearing with us.
Orders placed before 4pm ET with UPS Ground or 2-day shipping speeds will be picked up by UPS that day. This is how long it usually takes to fulfill orders, so please note that on busy sale days -- orders can take a bit longer to get out the door of our warehouse.
If your order is going out UPS Ground, here is a handy picture that will show you how many business days it should take!
All domestic orders go out with free UPS Ground as the shipping speed. If you live outside a free 1- or 2-business day shipping zone, you can always upgrade to 2-Day Shipping for $15.
A quick but important note about orders placed after our last UPS pickup on Friday: Orders placed on a Friday after 4pm ET will leave our warehouse on Monday.
All orders are shipped from our warehouse in Devens, Massachusetts. Delivery to most of the Northeast, including NYC, takes approximately one business day. Shipping to the West Coast will generally arrive in one week (five business days), meaning, if your order leaves our warehouse on Monday, it will arrive the following Monday. Delivery estimates are provided at checkout and in your shipping confirmation email. Keep in mind orders placed on Saturday, Sunday or a Holiday will not leave our warehouse until the following business day. UPS will not deliver on Saturday unless specifically requested (prior to completing the order).
All orders are shipped via UPS Ground. UPS Ground shipping is always free. 2-day shipping is available for $15. Overnight shipping is available for $25.
Orders completed using a PO Box address will ship standard USPS.
Shipping estimates may vary due to inclement weather or delivery address issues (i.e. exceptions).
Overnight orders must be placed by 2:30PM EST to ensure they leave on the Overnight truck which leaves at 3:00PM EST. If an order is placed on a Friday with Overnight shipping it will be delivered the following business day. If you need Saturday delivery, contact the Ninjas via phone (877-294-7737) or live chat on our website to upgrade the shipment. Since this is a time sensitive request, emailing is not advised.
All orders over $275 are eligible for free 2-day shipping. You will be given the option at step three of the checkout process - be sure to select it!
Our Warehouse is lightening fast at fulfilling orders -- which can make it a bit tricky to cancel or modify an order before it completes. The window to make changes to an order is anywhere between 30 minutes and roughly 3 hours, which is the time it takes to put together your order and slap a UPS label on it. A phone call is best when handling time sensitive matters, so give us a ring at 1-877-294-7737.
A quick note about modifying your order:
We only have the ability to cancel orders through our warehouse, so we will have to cancel and replace your order to make changes. If you are simply adding items to your order, we suggest just placing a new order. UPS Ground shipping for domestic orders is always free!
We can send you updates on your package's status. Once you sign up, you'll receive notifications on where your shipment is when there is an update, and a notification when it's delivered!
To sign up, click on Track My Package from the shipping confirmation email we sent you.
Once you're on the tracking page, click on Receive shipment notifications and enter your information. This can be found under "Stay informed about delivery" in the "STATUS" section of the page on the rightmost side. Check out the image below if you're having trouble finding the link.
Of course, you're always welcome to contact the Ninjas at 877-294-7737!
We offer four different fits in our pants: Tailored, Slim, Straight and Boot (please note that not all pants are available in all fits). We recommend ordering your normal size in our pants. If you’re in between sizes, order the smaller size.
Here's some information on the difference between those fits:
Boot: The same in the seat and thigh as the Straight pants. The leg opening flares out slightly from the knee. Leg opening for Boot size 32: 19”
Straight: These are our classic fit. There's some room in the thighs, perfect if you've got a more muscular build. The leg opening is straight down from the knee. Leg opening for Straight size 32: 16.75”
Slim: Similar to our Straight, but a little slimmer. They are slightly more fitted through the seat and are half an inch slimmer through the thigh. They taper in from the knee down to the leg opening. Leg opening for Slim size 32: 15.5”
Tailored: More fitted through the seat than the Slim pants, one inch slimmer in the thigh, and even slimmer through the leg. The rise is a little shorter, so they sit a bit lower on the hips. Additionally, the waist runs a little larger because of the tailored fit. Leg opening for Tailored size 32: 14”
We generally advise sticking with your normal size. If you often find yourself between sizes depending on where you're shopping (i.e. a 33 waist with one brand but a 34 with another), we recommend going with the smaller size.
Please note that we only offer even inseams in our pants. If you’re an odd inseam, we recommend ordering a longer inseam and hemming the pants.
You should of course feel free to reach out to the Ninjas if you need recommendations! We'll be more than happy to help out.
We offer three fits in our shirts: Standard, Slim, and Tailored. We also offer Tall and Slim Tall sizes in our Casual Shirts. As a general rule, go with your normal t-shirt size (either at Bonobos or other brands). If you're on the slimmer side, get the Slim or Tailored. If you're taller than most guys, get the Tall fit where available.
Standard: Slimmer than your average shirt. Not too boxy but not too slim.
Slim: A little narrower in the chest and waist than Standard for a bit snugger feel.
Tailored: Our slimmest fit. It's pretty tapered and tailored to tightly adhere to the torso.
The sleeves on our Tall shirts have an extra 2 inches and the Tall body has an extra 2.5 inches compared to the regular fit. Otherwise, they fit the same as regular Slim, Tailored, and Standard Fit shirts They're perfect for taller guys whose shirts tend to be too short for them, or who have to buy larger sizes to get a shirt that is long enough.
Please note that not all Casual Shirts are offered in all fits.
Most Bonobos products are seasonal. A few basic pants and shirts are part of our “core collection” made year-round, but the more colorful, unique items tend to be limited or one-time runs. Occasionally, we’ll restock seasonal items based on customer demand. Typically though, seasonal items come back around in a similar color or pattern the following year.
Our partner brand [non-Bonobos] items are also mostly available for a limited time. Once they're gone, they're gone.
If an item is on the sale page, we will not be restocking it. Typically, the products on our sale page are end of season. Some items do come back the following year in different iterations, namely the chinos and other holiday specific items. Still, most items won't be coming back in stock.
When in doubt, please call the Ninjas at 1-877-294-7737 or email them at email@example.com. They'll be able to help you out!
Guideshops are the Bonobos answer to brick-and-mortar retail. We offer a one-on-one experience with a Guide who will go through the product line with you and follow up with a summary of all the sizing, fit and style information you need to place a Bonobos order. The Guides will help you place your order from the Guideshop, no shopping bags necessary.
You’ll see locations and contact info for all of our Guideshops and a link under each location to "Schedule an Appointment." First, select your timezone if it asks you to. Then, select an available 1-hour time slot on your preferred day and input your information.
When you hit submit, you’ll receive a confirmation email in your inbox with the details of your appointment.
All Digital Gift Cards are emailed to you, the purchaser, immediately as a separate email. This allows you to print out the email and gift it later, or forward the email on to the recipient when you're ready.
The recipient can redeem their Gift Card at the Account Page. At the bottom of the Account Page, you'll see a section entitled Store Credits. Under Store Credits you'll see the Gift Certificate Code field. Enter the Code there. Press REDEEM and the Digital Gift Card will appear in your account as Store Credit. Easy peasy.
You'll be asked at checkout to provide a shipping address for your Digital Gift Card, but have no fear - nothing will ship out! Since everything on our site but the Digital Gift Card is shipped, our system defaults to needing that information to process your order. We promise no Gift Card will actually be shipping. It will only be emailed!
We do not sell Physical Gift Cards online. Purchasing Physical Cards is only possible by going to your local Guideshop.
Please note that discounts and promotions cannot be applied to Gift Cards.