How long does a refund or exchange take to process?

Guideshop Location Returns or Exchanges:
For returns or exchanges processed at Guideshop locations, your refund or exchange request will submit for processing immediately.
Credit card refunds will hit your statement in 1-3 business days after submission.  
Exchanges can also be processed at any Guideshop location, but product is shipped from our warehouse immediately once submitted.

Web Returns
Refunds are processed up to 10 days after we receive your return or exchange, including time for processing and time for your bank to post your refund.

If your refund is for a store credit, it will be available as soon as your return is received and processed.
Please allow additional return shipping time for returns from U.S. territories and military bases (APO/DPO/FPO).

Exchanges are shipped from our warehouse immediately once requested.

You’ll receive a confirmation email once your return or exchange has been processed.



 

How helpful was this article?