How long does a refund or exchange take to process?

Guideshop Location Returns or Exchanges:
For returns or exchanges processed at Guideshop locations, your refund or exchange request will submit for processing immediately.
Credit card refunds will hit your statement in 1-3 business days after submission with the exception of American Express which post in 5-7 business days.
Exchanges can also be processed at any Guideshop location, but product is shipped from our warehouse immediately once submitted.

Web Returns
When your return shipment is received at our warehouse, it takes us up to 3 business days to process it. Once processed, credit card refunds will post to your account in 1-3 business days with the exception of American Express which post in 5-7 business days.

If your refund is for a store credit, it will be available as soon as your return is received and processed.
Please allow additional return shipping time for returns from U.S. territories and military bases (APO/DPO/FPO).

Exchanges are shipped from our warehouse immediately once requested.

You’ll receive a confirmation email once your return or exchange has been processed.



 

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