How do I return a gift?

You may return unworn, unwashed and unaltered items purchased from Bonobos and received as a gift up to 90 days from the date of purchase for store credit and your gift-giver will never know! Alternatively, you may return items received as a gift for a refund to the gift-giver if returned within 45 days of purchase. All refunds will be processed at the original price paid for.

Please note that we don’t accept returns of items purchased from third-party retailers (Nordstrom, Trunk Club, etc.). Please contact any third-party retailer directly for information on their return policy.

To return a gift, please follow the instructions below:
  1. Sign in to your account at www.bonobos.com. If you don’t have an account, please create one here or contact a Ninja.
  2. Complete our Gift Return Form found here with as much of the following information as you have: order number, shipment number, name and email of gift-giver.  If you don’t have any of these, please contact a Ninja.
  3. Once you submit your completed Gift Return Form, a Ninja will respond to your request within 2 business days with instructions for returning the gift.
  4. Once we’ve received and processed your gift return, we’ll send you an email confirmation and issue store credit to your account. Your gift-giver won’t receive a return confirmation email so it’ll be our little secret.

Unfortunately, we’re not able to process gift exchanges. If you’d like to exchange your gift for a different item, please follow the instructions above to return the gift for store credit and place a new order from your own account.

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