How do I return or exchange items?

U.S.
You may return or exchange unworn, unwashed and unaltered items purchased from Bonobos for a full refund or store credit within 45 days of the date of purchase, or for store credit after 45 days and up to 90 days from the date of purchase.

Returns can be sent back via UPS, or you can drop them off right at our Guideshop locations! F
or Guideshop locations please click here.

HOW DO I RETURN AN ITEM?


HOW DO I EXCHANGE AN ITEM?

To return or exchange an order, follow the instructions below.
  1. Sign in to your account here and scroll down to “Orders.” 
  2. To return an item, click “RETURN” next to the order you’d like to return for mailing instructions or to print a return label.
  3. To exchange an item, click on “EXCHANGE” and follow the instructions to request an exchange. Exchanges are subject to product availability.
  4. Place the items you’re returning or exchanging and your order form in the box, attach the prepaid UPS return label included with your order and drop it off at your local UPS store or UPS Access Point and we'll take care of the rest.
To find your closest UPS Store or UPS Access Point, head here and enter your zip code.  To learn more about the awesome advantages of UPS Access Points and UPS's My Choice program, click here.

No refunds or adjustments will be made for any original shipping and/or handling charges.

If you’ve received a damaged or defective item, please click here.

U.S. territories and military bases (APO/DPO/FPO)
Unfortunately, we’re not able to process exchanges on orders shipped to U.S. territories or military bases (APO/DPO/FPO). If you’d like to exchange your order for a different item, please follow the instructions under What’s your return policy  to return the order for a refund or store credit and place a new order.

To return an order, place the items and your order form in the box and ship to:

Bonobos
66 Saratoga Blvd.
Devens, MA 01434
USA


Use your own trackable and insured shipping method or contact the Ninjas for a prepaid USPS return label. Please note we’re not responsible for returns that are lost or damaged in transit.


 

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