International - How do I return items?

You may return unworn, unwashed and unaltered items purchased from Bonobos for a full refund within 45 days of the date of purchase, or for store credit up to 90 days from the date of purchase.

You are responsible for the cost of return shipping from any location outside the U.S.

To return an international order, follow the instructions below:
 
+ Place the items and your order form in a box.
 
+ Include the HS code 9801002600 and in the comments section of the commercial invoice, write "articles being returned" and include the tracking number for the original shipment to ensure accuracy and timeliness of return shipping and processing.

+ Ship to:
                           Bonobos
                           66 Saratoga Blvd.
                           Devens, MA 01434
                           USA

Unfortunately we're not able to send prepaid return shipping labels in international packages. Use your own trackable and insured shipping method. Please note we're not responsible for returns that are lost or damaged in transit. 

No refunds or adjustments will be made for any international surcharges, shipping and/or handling charges.

If you've received a damaged or defective item please click here.

How helpful was this article?