International - What's your return policy?

You may return unworn, unwashed and unaltered items purchased from Bonobos for a full refund or store credit within 45 days of the date of purchase, or for store credit after 45 days and up to 90 days from the date of purchase.
 
Unfortunately, we can’t process exchanges on international orders.  We only accept returns for credit card refunds or store credit. For more information, see: What's your exchange policy?
 
Final sale items may not be returned. See our Final Sale FAQ for details.
 
For instructions on how to make a return, please click here.

If you'd like to return items from multiple orders, please click here.

 
For returns received within 45 days, we’ll automatically refund your purchase amount to the original form of payment. For returns received after 45 days and within 90 days, we’ll issue store credit to your account. If you’d like to receive store credit for a return made within 45 days, please contact the Ninjas.
 
We’ll send an email confirmation once we’ve processed your return. Please allow up to 10 days after we receive your return, including time for processing and time for your bank to post your refund. If your refund is for a store credit, it will be available as soon as your return is received and processed.
 
Please note that we don’t accept returns of items purchased from third-party retailers (Nordstrom, Trunk Club, etc.). Please contact the third-party retailer where you made your purchase from directly for information on their return policy.
 
No refunds or adjustments will be made for any international surcharges, shipping and/or handling charges.

If you’ve received a damaged or defective item, please click here.

NOTE: Physical gift cards will be available for purchase beginning December 1, 2017 for a limited time only. Please note that discounts and promotions cannot be applied toward the purchase of gift cards and gift cards may not be applied to previous purchases. Additionally, gift cards are non-refundable and are not eligible for return. Physical gift cards will be shipped based on our standard shipping timeline. View Gift Card Terms and Conditions here.

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