U.S. Returns & Exchanges

U.S.
You may return unworn, unwashed and unaltered items purchased from Bonobos for a full refund or store credit within 45 days of the date of purchase, or for store credit after 45 days and up to 90 days from the date of purchase.

 
HOW DO I RETURN AN ITEM?

HOW DO I EXCHANGE AN ITEM?


For returns received within 45 days, we’ll automatically refund your purchase amount to the original form of payment. For returns received after 45 days and within 90 days, we’ll issue store credit to your account. If you’d like to receive store credit for a return made within 45 days, please contact the Ninjas. Return shipping for domestic orders is always free using the prepaid return label in your order.

We’ll send an email confirmation once we’ve processed your return. Please allow up to 10 days after we receive your return or exchange, including time for processing and time for your bank to post your refund. If your refund is for a store credit, it will be available as soon as your return is received and processed.

Please note that we don’t accept returns of Bonobos items purchased from third-party retailers (Nordstrom, Trunk Club, etc.). Please contact the third-party retailer where you made your purchase directly for information on their return policy.

No refunds or adjustments will be made for any original shipping and/or handling charges.

If you’ve received a damaged or defective item, please click here.

U.S. territories and military bases (APO/DPO/FPO)
For orders returned from U.S. territories or military bases (APO/DPO/FPO), please allow up to 4 weeks for shipping and processing.

  Link to Article

You have 90 days from the date of purchase to exchange any unworn, unwashed and unaltered items purchased from Bonobos.
 
  • You can exchange items at a local Guideshop location, for Guideshop locations please click here.

Exchanges may only be made for a different size and/or fit of the same item. Exchanges may not be made for a different color or for different items, even if they are the same price. If you’d like to purchase a different color or item, you may return the original item in accordance with our return policy and place a new order. New orders are not eligible for any discounts or promotions that were applied to the original order.

Final sale items may not be returned or exchanged. See our Final Sale FAQ for details.

HOW DO I EXCHANGE AN ITEM?

To request an exchange, go to www.bonobos.com/account and, under “Orders”, find the order number for the item you’d like to exchange. Select “Exchange” next to the order number and follow the step-by-step instructions to complete your exchange. Exchanges are subject to product availability.

Exchanges are shipped as soon as possible following receipt of your exchange request. To return the item you’d like to exchange, follow the instructions for returning an item here. We must receive the item you’re exchanging within 14 days of your exchange request or you’ll be charged for the full price of the new item.

Please note that we do not accept exchanges of items purchased from third-party retailers (e.g., Nordstrom, Trunk Club, Belk, etc.). We recommend getting in touch with any third-party retailer directly for information on their exchange policies.

No refunds or adjustments will be made for any original shipping and/or handling charges.

If you’ve received a defective item, please click here. Link to Article

U.S.
You may return or exchange unworn, unwashed and unaltered items purchased from Bonobos for a full refund or store credit within 45 days of the date of purchase, or for store credit after 45 days and up to 90 days from the date of purchase.

Returns can be sent back via UPS, or you can drop them off right at our Guideshop locations! F
or Guideshop locations please click here.

HOW DO I RETURN AN ITEM?


HOW DO I EXCHANGE AN ITEM?

To return or exchange an order, follow the instructions below.
  1. Sign in to your account here and scroll down to “Orders.” 
  2. To return an item, click “RETURN” next to the order you’d like to return for mailing instructions or to print a return label.
  3. To exchange an item, click on “EXCHANGE” and follow the instructions to request an exchange. Exchanges are subject to product availability.
  4. Place the items you’re returning or exchanging and your order form in the box, attach the prepaid UPS return label included with your order and drop it off at your local UPS store or UPS Access Point and we'll take care of the rest.
To find your closest UPS Store or UPS Access Point, head here and enter your zip code.  To learn more about the awesome advantages of UPS Access Points and UPS's My Choice program, click here.

No refunds or adjustments will be made for any original shipping and/or handling charges.

If you’ve received a damaged or defective item, please click here.

U.S. territories and military bases (APO/DPO/FPO)
Unfortunately, we’re not able to process exchanges on orders shipped to U.S. territories or military bases (APO/DPO/FPO). If you’d like to exchange your order for a different item, please follow the instructions under What’s your return policy  to return the order for a refund or store credit and place a new order.

To return an order, place the items and your order form in the box and ship to:

Bonobos
66 Saratoga Blvd.
Devens, MA 01434
USA


Use your own trackable and insured shipping method or contact the Ninjas for a prepaid USPS return label. Please note we’re not responsible for returns that are lost or damaged in transit.


  Link to Article

Final Sale means no returns or exchanges. We unfortunately are unable to accept items that are purchased under our Final Sale policy back for return or exchange. 

It is safe to assume that our regular Sale items are not Final Sale. The Final Sale policy is only in place if the page specifically reads "FINAL SALE". 

If you've received a damaged or defective item, please click here or contact a Ninja and they can help you find the best solution!
Link to Article

It's easy! Simply follow the step-by-step process below:
  1. Select "Account" on the top right of the page
  2. If you haven't signed in, you'll be asked to do so before proceeding
  3. Once in your account, head to the section labeled "Recent Orders"
  4. Proceed to the line corresponding to the appropriate shipment number
  5. Click on the "Return" tab which will lead you through the final steps
  6. Drop off the package at your local UPS store and we'll take care of the rest!

**If you are printing a label to return for an exchange, you must print the label following the above steps before processing the exchange.  Link to Article

Guideshop Location Returns or Exchanges:
For returns or exchanges processed at Guideshop locations, your refund or exchange request will submit for processing immediately.
Credit card refunds will hit your statement in 1-3 business days after submission.  
Exchanges can also be processed at any Guideshop location, but product is shipped from our warehouse immediately once submitted.

Web Returns
Refunds are processed up to 10 days after we receive your return or exchange, including time for processing and time for your bank to post your refund.

If your refund is for a store credit, it will be available as soon as your return is received and processed.
Please allow additional return shipping time for returns from U.S. territories and military bases (APO/DPO/FPO).

Exchanges are shipped from our warehouse immediately once requested.

You’ll receive a confirmation email once your return or exchange has been processed.



  Link to Article

Yes, you can return items from more than one order in the same box. We’re big fans of saving paper as well as postage.

Please follow the instructions below to ensure your return is properly processed:
  • - Put all items into one box and include all order forms from each order.
  • - If you no longer have your original order forms, include the shipment or order number for each order you’re returning in the box. You can find your shipment and order numbers by signing in to your account at www.bonobos.com, selecting "ACCOUNT" on the top right of the page and scrolling down to “Orders.”
  • - Ship your package back following the instructions found here.
Link to Article

You can absolutely return your items directly to a Guideshop location.  Head here to find the Guideshop location nearest you!

Because our Guideshop locations don’t actually carry any inventory, you are unfortunately not able to directly exchange items there.

Our Guides can absolutely help you initiate the exchange process through our website and get the right size and fit combo on its way to you ASAP!

If you have any questions about either of these processes, never hesitate to reach out to the Ninjas.
  Link to Article

Exchanges can only be processed for the same item in a different size and/or fit.
 
We unfortunately cannot exchange items for different colors or products from your original purchase. If you would like a different color or different product, please place a new order. You can send back the original item with the prepaid shipping label that came with your order. We'll refund you in your original form of payment if that return is received within 45 days of your purchase. If the return is received within 90 days of your purchase, we will refund you to Store Credit.
 
Should you have paid for the original item using a discount, we will not be able to price match on a second order for a different product or different color.
 
For more information on how to request an exchange, please see our Exchange Policy FAQ.
Link to Article

If you believe you’ve received a damaged or defective item, please contact the Ninjas and be sure to include the following information: ​
 
  • - The original order number & your current shipping address
  • - Photographs of the defective or damaged item
  • - PO Number (the last or bottom 5-Digit Number on the white, inside tag of your garment)
  • - Description of how the product was fitting
  • ​- Did you notice the damage over time, or did it happen all at once?​

We’ll respond as quickly as possible and do all that we can to right the situation for you.  Link to Article