You may return unworn, unwashed and unaltered items purchased from Bonobos for a full refund or store credit within 45 days of the date of purchase, or for store credit after 45 days and up to 90 days from the date of purchase. Any items that are returned damaged or worn will not be refunded or returned.
- You can return items at a local Guideshop location. For Guideshop locations please click here.
- Final sale items may not be returned. See our Final Sale FAQ for details.
- For instructions on how to make a return, please see “How do I return or exchange items?”
- For instructions on how to make a Gift return, please see, "How do I return a gift?"
- If you'd like to return items from multiple orders, please click here.
If you’ve received a damaged or defective item, please click here.
HOW DO I RETURN AN ITEM?
HOW DO I EXCHANGE AN ITEM?
For returns processed within 45 days, we’ll automatically refund your purchase amount to the original form of payment. For returns processed after 45 days and within 90 days, we’ll issue store credit to your account. Returns take 1-3 business days to process after our warehouse receives them.
Our return labels use ground shipping. Check the map below to plan out how many business days in advance you need to ship your return in order to get it back to us on time!
If you’d like to receive store credit for a return made within 45 days, please contact the Ninjas. Return shipping for domestic orders is always free using the prepaid return label in your order.
We’ll send an email confirmation once we’ve processed your return. Please allow up to 10 days after we receive your return or exchange, including time for processing and time for your bank to post your refund. If your refund is for a store credit, it will be available as soon as your return is received and processed.
Please note that we don’t accept returns of Bonobos items purchased from third-party retailers (Nordstrom, Trunk Club, etc.). Please contact the third-party retailer where you made your purchase directly for information on their return policy.
No refunds or adjustments will be made for any original shipping and/or handling charges.
U.S. territories and military bases (APO/DPO/FPO)
For orders returned from U.S. territories or military bases (APO/DPO/FPO), please allow up to 4 weeks for shipping and processing.
NOTE: Physical gift cards will be available for purchase beginning December 1, 2017 for a limited time only. Please note that discounts and promotions cannot be applied toward the purchase of gift cards and gift cards may not be applied to previous purchases. Additionally, gift cards are non-refundable and are not eligible for return. Physical gift cards will be shipped based on our standard shipping timeline. View Gift Card Terms and Conditions here. Link to Article