U.S. Shipping


All U.S. orders other than those to P.O. Boxes, U.S. territories and military bases ship for free via UPS. See below for approximate delivery times based on what zone you’re shipping to.  


If your order is shipping to Zones 2, 3, 4 or 5, you can upgrade delivery at checkout to 1 business day delivery for an additional $25, or 2 business day delivery for an additional $15.
 
Orders over $275 and shipping to Zones 3, 4 or 5 are eligible for a free upgrade to 2 business day delivery. You must select this option during the checkout process.
 
For overnight delivery, orders must be placed by 3pm ET. All other orders placed by 5pm ET Monday through Friday will ship out the same day. Orders placed after 5pm ET will ship the next business day.
UPS does not deliver on weekends or U.S. holidays. Orders to some regions in Alaska and Hawaii are unavailable for overnight delivery. Please visit this page for more information on overnight delivery.
 
U.S. P.O. Boxes, territories and military bases (APO/DPO/FPO):
 
Orders placed to P.O. Box addresses, U.S. territories or military bases (APO/DPO/FPO) will ship USPS Priority. Shipping estimates vary based on location.

UPS My Choice
To get the most up to date information on when your order will arrive, you can enroll in UPS My Choice at ups.com/mychoice.

This free service has a suite of features that enable you to better manage deliveries coming to your home, including proactive delivery alerts which update you on the day and time of your delivery.  Plus, you can reroute your deliveries to another location, such as your office or a UPS Access Point, by logging in on ups.com or using the UPS app, giving you additional control over your deliveries!
Link to Article

You have two easy options!  Your preference!

Option 1: Enroll in a free service called UPS My Choice at ups.com/mychoice, where you can reroute your deliveries to another location yourself through ups.com or the UPS app, even if your order has already shipped.  It's free to reroute to a UPS Access Point, costs $5 p/package ($40 annually if you make a lot of online purchases) to reroute to another location.

Option 2: Reach out to the Ninjas at 1-877-294-7737, or via email, as soon as possible and we’ll do our best to change the address before it ships. A phone call is always the quickest way to make sure we can update the address before it ships!

Please be sure to include the relevant order number along with your correct shipping address.
Link to Article

Once your order has been placed, you’ll first receive an order confirmation email. A shipment notification email with tracking information will follow.

To check the delivery status of your order, click on “Track My Order” in your shipment notification email. You’ll be taken to the following page where your order will appear in the middle column.

You can also receive text notifications on the shipping status of your order by entering your mobile number on the bottom right hand side of the page and clicking “SIGN UP.”

In addition, you can also enroll in UPS My Choice by going to ups.com/mychoice.  This free service will proactively send you delivery alerts updating you on the day and time of your delivery.  Plus, you can reroute your orders to another location or leave instructions for the driver, giving you additional control over your deliveries.
Link to Article

Unfortunately, we can’t change an order once it’s been placed.

If you need to cancel your order, please reach out to the Ninjas at 1-877-294-7737 or via email as soon as possible and we’ll do our best to cancel it before it ships.
 
Please be sure to include the relevant order number along with your correct shipping address. 


 

  Link to Article

Outside of the United States, we currently ship to the following countries:
  • Australia
  • New Zealand
  • Mexico
  • ‚ÄčCanada
  • Japan
  • Peru
Click here for more Shipping & Returns information for these countries.

For countries not included in the above list, we can absolutely accept payment from an international credit card if you are shipping inside the U.S. Just call our Ninjas at 1-877-294-7737 so we can confirm your information over the phone.
Link to Article