Sales & Promos

If the price of an item you have purchased drops (or qualifies for a promotion) within 14 days of your order and the item you ordered is still in stock in the size and fit you ordered, the Ninjas can adjust the price for you.

‚ÄčTo receive a price adjustment, contact the Ninjas within 14 days of your order date, and we'll refund the difference to your original form of payment or store credit.

Price adjustments are also offered for items marked as Final Sale, but such items may no longer be returned or exchanged.


  Link to Article

Final Sale means no returns or exchanges. We unfortunately are unable to accept items that are purchased under our Final Sale policy back for return or exchange. 

It is safe to assume that our regular Sale items are not Final Sale. The Final Sale policy is only in place if the page specifically reads "FINAL SALE". Full-priced items purchased using a promotional code during Final Sale are still eligible for the standard returns policy. If the price of an item is in a standard black font, it is safe to assume it is under the normal policy; if the price of the item is in a red font, it is a Sale item subject to Final Sale policy.

If you've received a damaged or defective item, please click here or contact a Ninja and they can help you find the best solution! Link to Article

You'll have the opportunity to add a promotional code at the shopping cart stage, which is one step before heading to the checkout page.  You can also enter it in the last step of Checkout after entering your shipping and billing information. Just enter the code in the box that says "promotion" and click the + sign. 

Troubleshooting hint!  If you're having difficulty applying the code, it's best to double check that you're logged in since many discounts are account specific.  Additionally, double check that the terms of the promotional code you're trying to use work with the items you have in your cart.   Link to Article

ShopRunner is a members-only shopping program that offers unlimited free 2-day shipping, and free returns at over 140+ retailers. Members have access to special offers and discounts at a variety of online stores and access to millions of products. There are 4 different ways to sign up for a membership:
 
Important to Remember:
To ensure ShopRunner members receive full benefits while shopping on retail partner sites, you must be signed into your ShopRunner account before checking out. Signing in with your ShopRunner User Name and Password will ensure eligible items in your cart will receive FREE 2-day shipping.

Orders will be delivered within 2 business days from the day it leaves our warehouse. Orders placed after 5 PM EST will ship out the next business day. These delivery expectations do not account for UPS holidays.

 
If you order on this day before 5 PM EST You can expect it to arrive:
Sunday Wednesday
Monday Wednesday
Tuesday Thursday
Wednesday Friday
Thursday Monday
Friday Tuesday
Saturday Wednesday

ShopRunner is only available to customers in the US with the exclusion of Alaska, Hawaii, Puerto Rico, APO, DPO, or FPO shipping addresses. Link to Article

Yes! Bonobos knows the value of a great education, and that college students are sometimes ballin' on a budget. We offer current college students a 15% discount for five orders over the course of the school year. This service is only available for US college students and graduate students (not high school or international).

All you have to do is verify that you are indeed a student by heading to this link: https://bonobos-students.sheerid.com.

When verified, you'll receive an immediate pop-up with your unique code that works for five orders. You'll also receive an email with the code as well. It's important to note that this code has five uses, and that those uses are not based on user, so if someone else gets ahold of your code, they can use it too! In the words of Gandalf the Grey, "Keep it hidden, keep it safe!"

If the verification is unsuccessful, you'll be asked to upload a piece of documentation showing that you are currently enrolled in a university. Once SheerID receives this, they will email you back shortly with your code!

Your discount codes are good for 1-school year, and are not renewable on a year-by-year basis. For example, if you get a code in March of 2017, the codes will still expire in September of 2017.

If for any reason you run into issues setting up your student discount, never hesitate to reach out to the Ninjas via live chat, email, or phone.
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We are proud to offer a military discount to our active-duty men and women and our veterans! We are immensely proud of the service they provide and know how important it is to keep them looking fresh in great clothes. You can receive a 15% discount for five orders over the course of a year.

All you have to do is verify that you are active-duty or a veteran by heading to this link: https://bonobos-military.sheerid.com.

When verified, you'll receive an immediate pop-up with your unique code that works for five orders. You'll also receive an email with the code as well. It's important to note that this code has five uses, and that those uses are not based on user, so if someone else gets ahold of your code, they can use it too! In the words of Gandalf the Grey, "Keep it hidden, keep it safe!"

If the verification is unsuccessful, you'll be asked to upload a piece of documentation showing that you are currently enrolled in a university. Once SheerID receives this, they will email you back shortly with your code!

If for any reason you run into issues setting up your military discount, never hesitate to reach out to the Ninjas via live chat, email, or phone.

Thank you for your service!
Link to Article

We can all attest to having an awesome teacher at one point in our lives, and at Bonobos we are no different. We're happy to offer college and K12 teachers a 15% discount for five orders throughout the year.

All you have to do is head to this link: 
https://bonobos-teachers.sheerid.com/

When verified, you'll receive an immediate pop-up with your unique code that works for five orders. You'll also receive an email with the code as well. It's important to note that this code has five uses, and that those uses are not based on user, so if someone else gets ahold of your code, they can use it too! In the words of Gandalf the Grey, "Keep it hidden, keep it safe!"

If the verification is unsuccessful, you'll be asked to upload a piece of documentation showing that you are, in fact a teacher. Once SheerID receives this, they will email you back shortly with your code!

Your discount codes are good for 1-school year, and are not renewable on a year-by-year basis. For example, if you get a code in March of 2017, the codes will still expire in September of 2017.

If for any reason you run into issues setting up your teacher discount, never hesitate to reach out to the Ninjas via live chat, email, or phone.

Thank you teachers!
Link to Article

Aside from our apologies, because we know how frustrating that can be, here are some troubleshooting tips!

General:   Our system requires you to be logged in to checkout.  For any promotion you're trying to apply but are getting an error for, double check that you're logged in.  If you're not logged in when applying it, it won't recognize the code . 

E-Gift Cards and Physical Gift Cards: Promotional codes do not apply to the purchase of any Gift Cards.

Promotions with rules:  This can be a variety of things, but reasons range from needing to hit a certain order total for the discount to apply, or only certain items being eligible for the deal.  If the code is not working, double check what the rules are make sure items in your shopping cart meet that.  

Promotional code from a third party website:  There isn't much we can do about this, unfortunately.  In most cases, those codes leaked to sites without our approval.  Unfortunately, we can't provide backup codes in those circumstances.  

Using two codes:  Sadly that won't work, since only one code can be used per order.  It may not be giving you an error, but it will remove one of the two codes.  We recommend using the promotion with the best discount -- but you already know that! 

If you still believe the code should be working, contact the Ninjas letting us know what the promotion code is and the We will be there to help!

  Link to Article

Only one promotional code will be allowed per order.  Your best bet is to use the discount code that will get you the better deal, but you probably don't need us to tell you that!  Link to Article