International Shipping & Returns

Refunds are processed up to 10 days after we receive your return, including time for processing and time for your bank to post your refund. If your refund is for a store credit, it will be available as soon as your return is received and processed. Please allow additional return shipping time for international returns.

You'll receive a confirmation email once your return has been processed.

We recommend that you use your own trackable and insured shipping method. Please note that we're not responsible for returns that are lost or damaged in transit. Link to Article

Unfortunately we're not able to process international exchanges. If you'd like to exchange your order for a different item, please follow the instructions under, What's your return policy? to return the order for a refund or store credit and place a new order. Link to Article

Yes, you can return items from more than one order in the same box.

Please follow the instructions below to ensure your return is properly processed:

+ Put all items into one box and include all order forms from each order.
 
+ If you no longer have your packing slip, include the shipment number (beginning with H) for each order you're returning in the box. You can find your shipment number by signing into your account at www.bonobos.com selecting "Account" ion the top right of the page and scrolling down to orders.
 
+ Ship your package back following the instructions found here. Please note you're responsible for return shipping.
Link to Article

You may return unworn, unwashed and unaltered items purchased from Bonobos and received as a gift up to 90 days from the date of purchase for store credit and your gift-giver will never know! Alternatively, you may return items received as a gift for a refund to the gift-giver if returned within 45 days of purchase.

Please note that we don’t accept returns of items purchased from third-party retailers (Nordstrom, Trunk Club, etc.). Please contact the third-party retailer where you made your purchase directly for information on their return policy.

To return a gift, please follow the instructions below:
  1. Sign in to your account at www.bonobos.com. If you don’t have an account, please create one here or contact a Ninja.
  2. Complete our Gift Return Form found here with as much of the following information as you have: order number, shipment number, name and email of gift-giver.  If you don’t have any of these, please contact a Ninja.
  3. Once you submit your completed Gift Return Form, a Ninja will respond to your request within 2 business days with instructions for returning the gift. Please note, you’re responsible for return shipping.
  4. Once we’ve received and processed your gift return, we’ll send you an email confirmation and issue store credit to your account. Your gift-giver won’t receive a return confirmation email so it’ll be our little secret.
Unfortunately, we’re not able to process gift exchanges. If you’d like to exchange your gift for a different item, please follow the instructions above to return the gift for store credit and place a new order from your own account.

NOTE: Physical gift cards will be available for purchase beginning December 1, 2017 for a limited time only. Please note that discounts and promotions cannot be applied toward the purchase of gift cards and gift cards may not be applied to previous purchases. Additionally, gift cards are non-refundable and are not eligible for return. Physical gift cards will be shipped based on our standard shipping timeline. View Gift Card Terms and Conditions here. Link to Article