What's your exchange policy?

You have 90 days from the date of purchase to exchange any unworn, unwashed and unaltered items purchased from Bonobos.
 
  • You can exchange items at a local Guideshop location, for Guideshop locations please click here.

Exchanges may only be made for a different size and/or fit of the same item. Exchanges may not be made for a different color or for different items, even if they are the same price. If you’d like to purchase a different color or item, you may return the original item in accordance with our return policy and place a new order. New orders are not eligible for any discounts or promotions that were applied to the original order.

Final sale items may not be returned or exchanged. See our Final Sale FAQ for details.

HOW DO I EXCHANGE AN ITEM?

To request an exchange, go to www.bonobos.com/account and, under “Orders”, find the order number for the item you’d like to exchange. Select “Exchange” next to the order number and follow the step-by-step instructions to complete your exchange. Exchanges are subject to product availability.

Exchanges are shipped as soon as possible following receipt of your exchange request. To return the item you’d like to exchange, follow the instructions for returning an item here. We must receive the item you’re exchanging within 14 days of your exchange request or you’ll be charged for the full price of the new item.

Please note that we do not accept exchanges of items purchased from third-party retailers (e.g., Nordstrom, Trunk Club, Belk, etc.). We recommend getting in touch with any third-party retailer directly for information on their exchange policies.

No refunds or adjustments will be made for any original shipping and/or handling charges.

If you’ve received a defective item, please click here.

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