Guideshop Locations

Guideshop locations are the Bonobos answer to brick-and-mortar retail.  In our Guideshop locations, we offer a one-on-one experience with a Guide who will go through the product line with you and follow up with a summary of all the sizing, fit and style information you need to place your perfect Bonobos order.  The Guides will also help you place your order and ship it right to you - no shopping bags necessary.

Click here to make an appointment!

If we don’t have a Guideshop location in your area yet, send an email over to guideshops@bonobos.com to put in a request. We love to hear where customers want us next!


  Link to Article

Ship your order to a Boston Guideshop Location & come try it on. Love it?? You can leave with it same day. Not the right fit? We'll handle returning or exchanging it. No fees, no returns.

How do I make an appointment?
Ship. Try. Buy. appointments can be made for any of our three Boston Guideshop locations: Seaport, Prudential Center, and Back Bay.

Appointments are scheduled 6 days in advance to allow time to work with our Guides to build your ideal cart, ship your order to the store, and get your fitting room ready!

There is no authorization required on your payment method to create this appointment or to reserve the items.

To make an appointment:
  1. Sign in to your account at www.bonobos.com. If you don't have an account, please create one here or contact the Guideshop or Ninjas so they can help!
  2. Once you have an account, you can make the appointment here by selecting the "Ship. Try. Buy." appointment type.
  3. Select the Boston Guideshop location of your choice, the date and the time of your appointment.
  4. Select whether you'd like to fill in the items you want or work with our Guides to build your fitting room.

How do I choose the items I want?
First, make an appointment via the steps above.

If you already know what you'd like to try, you can fill in up to 12 items with the product name, color, size and fit, etc. (or by pasting the link to the item!) on the appointment page, e.g., Product Name (Stretch Washed Chinos), Color Name (Jet Blues), Fit (Athletic), Waist (30"), Inseam (32").

You're welcome to choose less than 12 items. You can also request that the Guideshop fill in any remaining spots with some items for you to try.

If you're unsure of what you'd like to try, we've got a survey for that! In your confirmation email from the Guideshop, we'll provide you with a Google Survey. By answering a few questions about your sizing, budget, and style preferences, you'll help us to get a better idea of your personal style!

Do I need to make an appointment?
For this service, appointments are necessary. The Guideshop will work with you to build the best fitting room for you so your items will be ready for you at the time of your visit.

Why isn't this available outside of Boston?
We're piloting this program in Boston. Once we understand demand for this type of appointment, we hope to expand this service to other markets.

Can I order Final Sale items?
Yes, there are currently no exclusions from this program.

Can I change my order once it has been placed?
We're unable to change the contents of the order once it has been placed. If you want to add an item, feel free to reach out to the Guideshop. If you no longer want an item, the Guideshop will handle the return - so no worries there!

How does the appointment work?
Once you've selected the products you want to try or built your fitting room with our Guides, your order will deliver directly to the store. When you arrive for your appointment, everything you ordered will be ready for you to try on.

Do I have to buy everything that I order?
No, you'll only pay for what you want to keep. If you love it, you can leave with it that day. We'll handle the returns so you don't have to.

When will I be charged?
You'll be charged for only the items you choose to keep at the time of your appointment.

Can I pay with a gift card?
You're welcome to pay for the items you want to keep with a Bonobos gift card at the time of your appointment. We currently do not accept any type of prepaid gift card such as Visa or Amex.

Why don't you need my credit card?
We don't need any credit card information ahead of the appointment because there are no fees or authorizations. We'll only charge for the items you want to keep at the time of your appointment. We believe in free shipping & free returns - that applies here too!

What if none of the items fit me?
No need to worry about sending back any returns. You can leave any items that don't work for you with the Guideshop. If you need a different size, we're happy to help. We carry a full size run in store and can order additional items to ship to home.

What if I need to change or cancel my appointment?
Just get in touch with your chosen Guideshop location. You can find their number listed here, or you can send your Guide an email by replying to their appointment confirmation email. They'll hold on to your order in the Guideshop for up to 2 days, so no worries if you need to reschedule.

I can't find my email confirmation.
Sometimes these emails get filtered out to spam, junk, or even trash. We recommend doing a search in your inbox for an email from @bonobos.com. If nothing turns up, feel free to check in with the Guideshop by calling them directly.

Do you offer alterations?
Sorry, we don't currently offer any tailoring services. However, you can ask your Guide for a recommended tailor in your area. We've got a pretty good list based on recommendations from your awesome customers.
Link to Article

We don't carry a full inventory at our Guideshop locations. Instead, we offer a one-on-one experience with a Guide who will go through our full product line with you, help you place your order and ship it right to you - no shopping bags required. 

Hey, no one ever complained about carrying too few bags, right? Link to Article

Fabulous Question!  We currently have 53 Guideshop locations - and counting - in the following locations:

  • Atlanta, Avalon
  • Atlanta, Buckhead
  • Austin, 2nd Street District
  • Austin, The Domain
  • Baltimore, Harbor East
  • Bethesda, Bethesda Row
  • Bethesda, Montgomery Mall
  • Boston, Back Bay
  • Boston, Prudential Center
  • Boston, Seaport
  • Chicago, 900 Shops
  • Chicago, Lincoln Park
  • Chicago, Oakbrook Center
  • Chicago, Southport
  • Cincinnati, Over The Rhine
  • Dallas, Knox-Henderson
  • Denver, Cherry Creek North
  • Detroit, Woodward Ave
  • Ft. Worth, West Bend
  • Greenwich, Greenwich Ave
  • Houston, River Oaks District
  • Kansas City, Leawood
  • Lexington, The Summit at Fritz Farm
  • Los Angeles, Century City
  • Los Angeles, La Brea
  • McLean, Tysons Galleria
  • Miami, Coconut Grove
  • Minneapolis, North Loop
  • Nashville, The Hill
  • Newport Beach, Fashion Island
  • NYC, 5th Ave
  • NYC, Brookfield Place
  • NYC, Cobble Hill
  • NYC, HQ
  • NYC, SoHo
  • NYC, Madison Ave
  • Oklahoma City, Classen Curve
  • Philadelphia, Walnut Street
  • Philadelphia, King of Prussia
  • Pittsburgh, East Liberty
  • Plano, Legacy West
  • Portland, West End
  • Raleigh, North Hills
  • Sacramento, Ice Blocks
  • San Diego, University Towne Center
  • San Francisco, Cow Hollow
  • San Francisco, Union Square
  • San Jose, Santana Row
  • Scottsdale, Scottsdale Quarter
  • Seattle, University Village
  • St. Louis, Maryland Plaza
  • Washington D.C., The Shay
  • Washington D.C., Georgetown, Cady's Alley
And more to come!

You can learn more and make an appointment here.
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We're also in more than 120 Nordstrom locations across the country. Link to Article

Sorry, we don’t currently offer any tailoring services. However, you can ask your Guide or the Ninjas for a recommended tailor in your area. We've got a pretty good list based on recommendations from our awesome customers. Link to Article

If we don’t yet have a Guideshop location in your area, send an email over to guideshops@bonobos.com to put in a request.  We love to hear where customers want us next!

You can also find us at Nordstrom stores around the country.  Click here to find a location near you.
  Link to Article

To get started, go to the Guideshop location page.

You’ll see directions and contact info for all of our Guideshop locations and a link under each to "schedule an appointment."  Just select your time zone (if applicable), and then select an available 1-hour time slot on your preferred day to get started.

When you hit submit, you’ll receive a confirmation email in your inbox with the details of your appointment.
Link to Article

Appointments are not required but definitely recommended, especially during a weekend.  An appointment secures you a dedicated time to try on anything and everything with a Guide so you can find your perfect fit in our clothes.  We'll find your sizes, you pick the colors, and together we place your order.  

To schedule an appointment, check out our Guideshop locations. Link to Article

Just get in touch with your local Guideshop location.  You can find the number listed here, or you can send your Guide an email (reply to the appointment confirmation email you receive when you book your appointment).

If you can't reach a Guide, just contact a Ninja. We're always happy to help! Link to Article